F.A.Q

We have used Cherry Parts as a supplier, since 2008 and they have supported us professionally through our growth transition from being a sole trader to a limited company with staff. Cherry Parts are approachable and extremely knowledgeable in the fire supplying industry and are able to source products at competitive prices. We visit many times a week and from the point of order, to warehouse staff assisting the engineers to load up the van, through to their professional accounts team, I would have no hesitation in recommending them.

Yvonne

Tyne Fire

FAQs

How do I place an order?

Placing an order with us is as easy as cherry pie… Simply email us at sales@cherry-parts.co.uk or give us a call on 0191 2369505.

When will my goods be despatched?

If we receive your order before 14.00 Monday – Thursday, or before 13.00 on a Friday, your order will be despatched on the same day providing the goods are in stock. If the goods are not in stock, we will always let you know and give you an estimated despatch date. 

Can I collect goods from your site?

Yes! We’d love to see you! You can collect your Fire Protection Equipment order directly from our warehouse or if you’d prefer to arrange your own collection with a courier.

How can I pay?

We accept Bacs, credit, or debit card payments.

How do I open a credit account?

Simply email us at sales@cherry-parts.co.uk or call us on 0191 2369505 and ask for a Credit Application form. When we have received your completed form via email or post we can then open a credit account for you subject to the standard company checks.

What is the process for ordering printed Plastic Security Seals?

When you have provided the details required to be printed and the colour of the seals and artwork, (we do not advise printing logos as the space is too small to be very clear. For best results choose one or two of the following: company name, telephone number, email, website) we will produce the artwork for your approval. We MUST have your approval for artwork in writing prior to going to print. We will not start processing your order without your approval. On receipt of your approval, we send the artwork to the printers and process your order. This is a very popular product so please allow up to 3 weeks from your approval to receive your order. Please note: October – December is extremely busy with high volumes of printed seal orders coming in therefore lead times may be longer. We strongly advise ordering seals as early as possible if you wish to receive them before Christmas. We cannot guarantee to deliver before Christmas for orders submitted after 30th November.

Is there a minimum order quantity for printed Plastic Security Seals?

For your first order of printed Plastic Security Seals, there is a minimum quantity of 10,000. Subsequent orders have a minimum quantity of 2,000.

Do you close over Christmas?

Yes we do! Our last deliveries will go out on 22nd December (orders need to please be in before 12.00). We are closed for stock taking on 23rd December and then closed from 24th December when we recharge our batteries ready to open after New Year.

Need a customised quote? Get in touch today!

Other Information

Delivery

Free delivery is available on all orders over £550 ex vat*

Small to medium packets will be charged up to £9.95*

Parcels will be charged at £11.95

Standard pallet – 2-3 days – £26.95

Next day pallet – £40.00

Parcel to Northern Ireland – £17.00

(The stated charges apply to deliveries in England, Wales and the Scottish Lowlands – Additional charges may apply for delivery outside of these areas).

Collection

You can collect your orders free of charge from our warehouse, within opening hours.

Parcels

Standard delivery is Next Day for orders placed before 3.00 pm Monday – Thursday and before 1.00 pm on a Friday.

Collection

If you prefer you can collect your order directly from our warehouse or arrange your own collection with a courier.

*stated charges apply to deliveries in England, Wales and Scottish Lowlands. Additional charges may apply for delivery outside of these areas.

How to place an order

Placing an order or making an enquiry couldn’t be easier, simply email our team at sales@cherry-parts.co.uk or call us directly on 0191 236 9505.

Methods of payment

We accept Bacs, credit or debit card payments for all orders. Credit accounts are also available subject to application.